Whether that be a cloud service, hosted service in-house or a blend of either. The Smartpresence® Design Service is the first step in the solution deployment.
Any video communications solution is only as good as the network on which it resides. If your telepresence, video, or voice solution is experiencing performance issues, it can have a significant impact on user adoption and satisfaction, potentially inhibiting your ability to realise a return on your investment. Turning users around after poor experience is difficult so get it right the first time.
• Network assessment
• Peer review
• Customer review
• Engage third parties
• Confirm design
• Customer sign off design
As organisations all have different requirements we will work with third parties, project management teams and business owners as required. Communication is the key to successful deployment.
With Smartpresence® Services, following the initial design and planning phases, Smartpresence® works with you to deploy your solution in a straightforward and seamless fashion. We will work to your process requirements to avoid any unnecessary roadblocks or red-tape.
By offering a flexible, phased deployment approach, we can help your business adapt to new solutions and assist your users in becoming fully operational from day one.
• Project Manager
• Dedicated trusted advisor
• Shipping of goods
• Installation as per agreed design
• Test plan completion
• Customer acceptance testing
• Final BAU support arrangements confirmed
During our design and implementation process, your Smartpresence® account manager will keep you informed of progress every step of the way.