The founders of Smartpresence® pioneered managed video services in New Zealand over 12 years ago, we know what it means to successfully deploy and manage complex video environments. This success drives faster adoption, quicker ROI and all the benefits of video to your organisation.
With an industry push towards cloud hosted services, it’s important to work with a partner that can assist you in making the right decisions on which path is right for you.
At Smartpresence® we take a consultative approach, if you existing video environment is not working for you or your equipment is sitting in the corner collecting dust, we can fix it.
Excellence in customer premise managed video services requires a multi-faceted approach.
With Smartpresence® managed services your IT team can leave video to the experts without the need for dedicated resource or expensive supplier training courses.
Users need confidence to use the technology well; investment in a training session is a must. Our training is individually tailored to your organisation, providing users the confidence they need to get started with getting on with business over video. See our Training page (link to training page) for more information.
Users need immediate access to support personal that have the experience and the tools to assist when required, as part of our Smartcare managed service you can automatically route all calls for assistance directly to Smartpresence ensuring the quickest possible escalation.
Your dedicated trusted advisor will work closely with the business owner to ensure any issues requiring attention are followed up.
Measure and track usage, service performance and downtime, even log calls for billing by individual cost centre. Accurate measurement assists in gauging ROI and the benefit of video as a whole to the organisation.
Access is also provided to our unified service management system from here you can view your assets or log and track your service requests either online or via your iOS & Android device.
With our partnership approach we will continue to drive innovation and continue to bring new benefits to your organisation as part of this we will carry our regularly network review and information sharing sessions, including insights in to industry developments.