Smartcare AV Managed Services

We provide the pro-active expertise to support your Video Communication and Audio Visual technology

Smartcare AV Managed Services

The founders of Smartpresence pioneered managed video conferencing services in New Zealand over 15 years ago, so we’re well regarded as industry experts when it comes to video and audio visual technology.

Free up your IT team to focus on other areas of your business by letting us manage these services for you. You’ll benefit from faster adoption, quicker return on investment, and our expert knowledge and advice.

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Smartpresence will help you stay connected and significantly improve your business communications. We’ll help you decide what approach is right for you, and show you how to get the most out of video conferencing and audio visual technology.

We achieved a nomination for Excellence in Service at the Polycom 2013 Worldwide Partner Awards and would love to help your organisation embrace the power of these innovative tools.

Smartpresence provides the following services:

Training

Confidence is key when using new technology. Our training is individually-tailored to your organisation, providing people with all the skills they need to use video conferencing equipment. See our training page for more information.

Support

Users need immediate access to experienced support personal when required. As part of our Smartcare managed service, you can automatically route all calls for assistance directly to Smartpresence, ensuring you receive help when you need it.

Your dedicated Smartpresence advisor will also work closely with you to ensure any issues requiring follow up are resolved as quickly as possible. See our support page for more information.

Reporting

Accurate reporting helps gauge return on investment and the benefits that video communication and AV technology are providing to your organisation.

We can help you measure how often each device is being used, what equipment is due for an annual service, how often any technical breakdowns occur, and the status of any service requests you have logged. Using your iOS or Android device, you can access our unified service management portal and check the status of individual devices to see what hardware you have in circulation and what progress our engineers are making towards fixing any problems.

We are also able to bill individual cost centres, so separate departments (and budgets) within your organisation can be billed for the equipment they use.

Consultation

We’re committed to working alongside you to drive innovation and continually bring new benefits to your organisation. As part of this we will conduct regular network reviews and information sharing sessions, and keep you up-to-date with new industry developments.

Video conferencing technology is rapidly evolving. We’re always on the look-out for new equipment so we can provide the most up-to-date advice, products and services to meet your needs.

  • Smartpresence | Jabra
  • Smartpresence | Crestron
  • Smartpresence | Vaddio
  • Smartpresence | Ergotron
  • Smartpresence | Microsoft
  • Smartpresence | Polycom
  • Smartpresence | Onelan
  • Smartpresence | pexip
  • Smartpresence | Jabra
  • Smartpresence | Crestron
  • Smartpresence | Vaddio
  • Smartpresence | Ergotron
  • Smartpresence | Microsoft
  • Smartpresence | Polycom
  • Smartpresence | Onelan
  • Smartpresence | pexip
   
Face-to-face video meetings are cost efficient, reducing the need for participants to travel to meetings, and giving staff better work/life balance